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4 Results

Gong logo

Gong

Revenue intelligence capturing customer interactions. AI insights for sales.

Call recordingDeal intelligenceCoachingForecasting
Custom
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Chorus.ai logo

Chorus.ai

Conversation intelligence from ZoomInfo. Analyze sales conversations at scale.

Call analysisCoachingCRM syncDeal insights
Custom
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Fireflies.ai logo

Fireflies.ai

AI meeting assistant. Transcribe, summarize, and search voice conversations.

TranscriptionAI summariesSearchIntegrations
Free / $18–$29/mo
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Otter.ai logo

Otter.ai

AI meeting notes and transcription. Real-time transcription with collaboration.

Live transcriptionCollaborationSearchSummaries
Free / $16.99–$30/mo
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By Misha Catalano, Founder & Lead Software AnalystLast reviewed 9 Aug 2026
Data verified 29 Jun 2026

What is Conversation Intelligence Software?

Conversation intelligence software records, transcribes, and analyzes sales calls, customer meetings, and support interactions to extract actionable insights. Using AI and natural language processing, these platforms identify talk-to-listen ratios, competitor mentions, objection patterns, sentiment shifts, and winning behaviors across thousands of conversations. Sales leaders use these insights to coach reps, identify deal risks, and replicate top performer behaviors. The technology integrates with dialers, video conferencing, and CRM systems to automatically capture conversations without manual note-taking. Advanced platforms can predict deal outcomes, flag at-risk opportunities, and provide real-time coaching suggestions during live calls.

Key Features to Look For

Call Recording & Transcription

Automatically record and transcribe calls from phone, Zoom, Teams, and other platforms with speaker identification.

AI Analysis

Identify key topics, competitor mentions, objections, questions, and action items from conversations.

Coaching Scorecards

Score calls against customizable criteria and highlight coachable moments for sales managers.

Deal Intelligence

Aggregate conversation signals across deal contacts to assess deal health and risk factors.

Trend Analytics

Track market themes, competitive positioning, and objection trends across all team conversations.

CRM Integration

Automatically log call notes, action items, and insights to CRM opportunity records.

How Much Does Conversation Intelligence Cost?

Gong uses custom pricing with annual contracts. Chorus (now ZoomInfo) is bundled with ZoomInfo packages. Clari Copilot starts at approximately $1,000/user/year. Revenue.io starts at $40/user/month. Jiminny starts at $85/user/month. ExecVision pricing starts at $600/user/year. Most platforms require annual commitments and minimum seat counts of 10-20 users.

Frequently Asked Questions

How We Evaluate Conversation Intelligence

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