Find Customer Feedback ToolsYou Can Trust
Compare top solutions with transparent pricing.
5 Results
UserVoice
Top RatedProduct feedback management. Capture and prioritize ideas.
Canny
Feature request tracking. Public roadmap and changelog.
ProductBoard
Product management with feedback. Prioritize what to build.
Nolt
Simple feedback boards. Collect and organize feature requests.
Frill
Feedback, roadmap, and announcements. All-in-one product tool.
What is Customer Feedback Software?
Customer feedback software helps businesses collect, analyze, and act on customer opinions, suggestions, and satisfaction data. These platforms support multiple feedback channels including surveys, in-app feedback widgets, NPS measurements, review monitoring, and social listening. AI-powered analytics categorize open-ended responses, detect sentiment, and identify trending themes across large volumes of feedback. Closed-loop features ensure every piece of feedback receives a response. Product teams use feedback tools to validate feature priorities, while support teams identify systemic issues. Integration with CRM and helpdesk platforms connects feedback to customer profiles for contextual understanding. Acting on customer feedback systematically drives product improvement and retention.
Key Features to Look For
Multi-Channel Collection
Gather feedback via surveys, in-app widgets, email, SMS, and website pop-ups.
NPS & CSAT Scoring
Measure Net Promoter Score and Customer Satisfaction with automated surveys.
Sentiment Analysis
AI-powered detection of positive, negative, and neutral sentiment in open-text feedback.
Theme Detection
Automatically categorize feedback into topics and identify trending issues.
Closed-Loop Follow-Up
Track response to feedback and ensure customers receive follow-up communications.
Product Roadmap Integration
Link feedback to feature requests and product decisions with voting boards.
How Much Does This Software Cost?
Frequently Asked Questions
How We Evaluate This Software
VendorPick rankings are based on verified user reviews, transparent pricing data, and feature analysis — never pay-to-play placements. Vendors cannot pay to influence their ranking or placement on our platform.
Our team regularly updates pricing, features, and review data to ensure accuracy. We aggregate reviews from multiple trusted sources and weight recent reviews more heavily to reflect the current state of each product.
Have feedback or see something outdated? Let us know — we prioritize keeping our data current and trustworthy.
Explore more: Survey Tools · Customer Success · Product Analytics
Related Categories
Explore similar software categories