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ServiceNow CMDB logo

ServiceNow CMDB

Top Rated

Enterprise CMDB within ServiceNow platform. Discovery, relationships, and service mapping.

DiscoveryService mappingRelationshipsWorkflows
4.4(3,800)
Contact for pricing
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Device42 logo

Device42

Comprehensive IT asset and CMDB solution. Auto-discovery for data center and cloud.

Auto-discoveryDependency mappingIPAMCloud support
4.6(680)
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Freshservice CMDB logo

Freshservice CMDB

CMDB within Freshservice ITSM. Easy setup with relationship mapping.

Asset discoveryRelationshipsImpact analysisITSM integration
4.5(1,200)
From $29/agent/mo
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Nlyte logo

Nlyte

Data center CMDB and DCIM. Physical infrastructure and capacity management.

DCIMCapacity planningPower managementVisualization
4.3(320)
Contact for pricing
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Last updated: March 2026

What is CMDB Software?

A Configuration Management Database (CMDB) maintains a comprehensive record of IT infrastructure components (configuration items) and their relationships. CMDBs track servers, applications, databases, network devices, cloud resources, and dependencies that together form the IT environment. This visibility is critical for change management (understanding blast radius), incident management (tracing root cause), and service management (mapping business services to infrastructure). Modern CMDBs use auto-discovery tools to scan networks and cloud environments, automatically populating and updating the database. Integration with ITSM, monitoring, and asset management platforms makes the CMDB a foundation for IT operations. Keeping the CMDB accurate and current is the primary challenge — stale data makes it worse than useless.

Key Features to Look For

Auto-Discovery

Automatically scan and discover IT assets across networks, cloud, and virtual environments.

Relationship Mapping

Visualize dependencies between applications, services, infrastructure, and business processes.

Change Impact Analysis

Assess the impact of changes by tracing dependencies from affected components.

Service Mapping

Map business services to their underlying infrastructure components.

ITSM Integration

Connect with incident, change, and problem management for context-rich IT operations.

Compliance Tracking

Verify configurations against compliance baselines and security standards.

How Much Does This Software Cost?

ServiceNow CMDB is included in ITSM suites from $100/user/month. BMC Helix CMDB offers enterprise pricing. Device42 starts at $12,500/year. Freshservice includes CMDB from $49/agent/month. i-doit offers open-source and enterprise from $3,000/year. Atlassian Assets (formerly Insight) is included in Jira Service Management from $22/agent/month.

Frequently Asked Questions

How We Evaluate This Software

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