Find IT Service Management
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Compare ServiceNow, Jira Service Management, Freshservice, and more.
10 Results
HaloITSM
TRENDINGModern IT service management
Modern ITSM with all ITIL processes. UK-based with strong growing presence.
Range: $29-59/agent/mo
Freshservice
Best ValueTRENDINGModern ITSM made easy
Modern cloud-based ITSM with excellent UX. Quick to deploy with AI-powered features.
Range: $19-119/agent/mo
ServiceNow
Editor's ChoiceThe world works with ServiceNow
Enterprise IT service management leader. Comprehensive ITSM, ITOM, and business workflow automation.
Range: $50-150/user/mo
Jira Service Management
TRENDINGHigh-velocity service management
Atlassian's ITSM solution built on Jira. Great for DevOps and teams already using Atlassian stack.
Range: Free - $47/agent/mo
Zendesk
Champions of customer service
Customer service platform expandable to internal IT. Strong ticketing with great omnichannel support.
Range: $19-115/agent/mo
TOPdesk
Service management software
European ITSM solution known for ease of use. Strong in education and government sectors.
Range: $40-100/agent/mo
ManageEngine ServiceDesk Plus
Best ValueComplete IT management
Affordable ITSM from Zoho. On-premise and cloud options with comprehensive feature set.
Range: $10-50/tech/mo
SolarWinds Service Desk
Simple, smart service desk
Cloud-based service desk with ITIL alignment. Good for organizations using SolarWinds monitoring.
Range: $19-69/tech/mo
BMC Helix ITSM
Cognitive service management
Enterprise ITSM with AI/ML capabilities. Former Remedy platform modernized for cloud.
Range: $60-200/user/mo
Ivanti Neurons
Self-healing IT service management
AI-powered ITSM with self-healing capabilities. Strong endpoint management integration.
Range: Custom pricing
What is ITSM Software?
IT Service Management (ITSM) software provides frameworks and tools for delivering, managing, and improving IT services within organizations. Based on ITIL (Information Technology Infrastructure Library) best practices, ITSM platforms manage the entire service lifecycle — from incident management and problem resolution to change management and service request fulfillment. Incident management ensures rapid response to service disruptions. Problem management identifies root causes of recurring incidents. Change management controls modifications to IT infrastructure through approval workflows and risk assessment. Service catalogs give employees a self-service portal to request IT services. Knowledge management captures solutions for common issues, enabling faster resolution and self-service deflection. Modern ITSM platforms integrate with monitoring tools, DevOps pipelines, and cloud infrastructure for holistic IT operations.
Key Features to Look For
Incident Management
Track, prioritize, and resolve IT service disruptions with SLA tracking and escalation rules.
Change Management
Control infrastructure changes with approval workflows, risk assessment, and rollback procedures.
Service Catalog
Self-service portal where employees request IT services, equipment, and access from a curated menu.
Problem Management
Identify and resolve root causes of recurring incidents to prevent future service disruptions.
Knowledge Base
Capture and share solutions for common issues enabling self-service resolution and faster support.
SLA Management
Define, track, and report on service level agreements with automatic escalation for at-risk tickets.
How Much Does This Software Cost?
Frequently Asked Questions
How We Evaluate This Software
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