Find IT Service Management
You Can Trust
Compare ServiceNow, Jira Service Management, Freshservice, and more.
10 Results
ServiceNow
The world works with ServiceNow
Enterprise IT service management leader. Comprehensive ITSM, ITOM, and business workflow automation.
Range: Custom pricing — ServiceNow's own ITSM pricing page publishes no figure ('Get Custom Quote')
Jira Service Management
High-velocity service management
Atlassian's ITSM solution built on Jira. Great for DevOps and teams already using Atlassian stack.
Range: Free (3 agents, forever) / Standard $20 per agent/mo; Premium $51.42 per agent/mo (monthly basis; the annual view is agent-tier scoped and its default index is 51-100 agents, not an entry price)
Freshservice
Modern ITSM made easy
Modern cloud-based ITSM with excellent UX. Quick to deploy with AI-powered features.
per agent; annual or monthly billing
Starter $19 ($29 monthly); Growth $49 ($59 monthly); Pro $99 ($119 monthly); Enterprise quote-only; Freddy AI Copilot add-on $29/agent/mo billed annually ($35 monthly)
Zendesk
Champions of customer service
Customer service platform expandable to internal IT. Strong ticketing with great omnichannel support.
Range: Support Team $19/agent/mo billed annually ($25 monthly); Suite Team $55 ($69 monthly); Suite Professional $115 ($149 monthly); Suite Enterprise quote-only
BMC Helix ITSM
Cognitive service management
Enterprise ITSM with AI/ML capabilities. Former Remedy platform modernized for cloud.
Range: Custom pricing — no figure published; pricing is behind a 'Request Pricing' form (bmc.com now redirects to helixops.ai)
ManageEngine ServiceDesk Plus
Best ValueComplete IT management
Affordable ITSM from Zoho. On-premise and cloud options with comprehensive feature set.
Range: Free (Standard edition, up to 5 technicians) / Standard from US$13 per technician/mo; Professional from US$27; Enterprise from US$67
Ivanti Neurons
Self-healing IT service management
AI-powered ITSM with self-healing capabilities. Strong endpoint management integration.
Range: Custom pricing
SolarWinds Service Desk
Simple, smart service desk
Cloud-based service desk with ITIL alignment. Good for organizations using SolarWinds monitoring.
Range: from $39/technician/mo billed annually, to $124 (unlimited end users; asset pricing on request)
TOPdesk
Service management software
European ITSM solution known for ease of use. Strong in education and government sectors.
volume-tiered per agent; 50+ agents quote-only
Essential $76 at the 5-agent minimum / $76 at 10 agents / $64 at 30 agents; Engaged $109 at the 5-agent minimum / $109 at 10 agents / $91 at 30 agents; Excellent $155 at the 5-agent minimum / $155 at 10 agents / $128 at 30 agents
HaloITSM
Modern IT service management
Modern ITSM with all ITIL processes. UK-based with strong growing presence.
Range: £69 per agent/mo billed annually — one platform, one price; onboarding package required at bespoke additional cost
What is ITSM Software?
IT Service Management (ITSM) software provides frameworks and tools for delivering, managing, and improving IT services within organizations. Based on ITIL (Information Technology Infrastructure Library) best practices, ITSM platforms manage the entire service lifecycle — from incident management and problem resolution to change management and service request fulfillment. Incident management ensures rapid response to service disruptions. Problem management identifies root causes of recurring incidents. Change management controls modifications to IT infrastructure through approval workflows and risk assessment. Service catalogs give employees a self-service portal to request IT services. Knowledge management captures solutions for common issues, enabling faster resolution and self-service deflection. Modern ITSM platforms integrate with monitoring tools, DevOps pipelines, and cloud infrastructure for holistic IT operations.
Key Features to Look For
Incident Management
Track, prioritize, and resolve IT service disruptions with SLA tracking and escalation rules.
Change Management
Control infrastructure changes with approval workflows, risk assessment, and rollback procedures.
Service Catalog
Self-service portal where employees request IT services, equipment, and access from a curated menu.
Problem Management
Identify and resolve root causes of recurring incidents to prevent future service disruptions.
Knowledge Base
Capture and share solutions for common issues enabling self-service resolution and faster support.
SLA Management
Define, track, and report on service level agreements with automatic escalation for at-risk tickets.
How Much Does ITSM Cost?
ITSM pricing is quoted per agent (or per technician) — the licensed staff who work tickets, not the employees who file them; end users are usually unlimited. Read four things before comparing any two quotes. First, the billing basis: most vendors publish an annual rate and a higher month-to-month rate, and the gap is large enough that a monthly figure and an annual figure are not comparable numbers. Second, volume tiering: some vendors quote a single rate at any size while others lower the per-agent rate as agent count rises, so a headline figure means nothing without the agent count it assumes — and the published default is often a mid-range count, not the minimum. Third, the tier boundary: incident and knowledge management sit in entry tiers, while change, problem, and release management, plus asset/CMDB depth, typically sit one or two tiers up, which is where most organizations actually land. Fourth, the costs beside the licence: onboarding or implementation packages are mandatory with some vendors and priced bespoke, asset-count pricing can be quoted separately from agent pricing, and AI capabilities are increasingly a per-agent add-on rather than an included feature. The largest enterprise suites publish no figure at all and quote every deal. The verified table on this page carries each vendor's own published rate, its billing basis, and the tier it belongs to.
Frequently Asked Questions
How We Evaluate ITSM
VendorPick rankings are based on verified vendor pricing, transparent criteria, and feature analysis — never pay-to-play placements. Vendors cannot pay to influence their ranking or placement on our platform.
Every published price is read on the vendor's own pricing page and stored with its source URL and the date we verified it — no aggregator data, no estimates. When a vendor doesn't publish pricing, we say so; when we find a figure we can't source, we delete it rather than hedge it.
Have feedback or see something outdated? Let us know — we prioritize keeping our data current and trustworthy.
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