Find Live Chat Software
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Compare Intercom, LiveChat, Tidio, and more.
10 Results
Tidio
Best ValueTRENDINGCustomer service platform
Affordable live chat with AI chatbots. Good for SMBs and e-commerce.
Range: Free - $49/mo
LiveChat
Premium live chat software
Dedicated live chat platform with strong customization. Focus on customer support.
Range: $20-59/agent/mo
Intercom
Editor's ChoiceThe AI customer service solution
All-in-one customer messaging platform with AI. Chat, bots, product tours, and help center.
Range: $39-139/seat/mo
Crisp
Best ValueAll-in-one business messaging platform
Multi-channel messaging with shared inbox. Good value for growing teams.
Range: Free - $95/mo
Tawk.to
Best Value100% free live chat software
Completely free live chat solution. Ad-supported with paid add-ons.
Range: Free (add-ons available)
Drift
The buyer engagement platform
Conversational marketing and sales platform. Focus on revenue acceleration and ABM.
Range: Custom pricing
HubSpot Live Chat
Free live chat software
Free live chat within HubSpot CRM. Best for HubSpot ecosystem users.
Range: Free - Included
Freshchat
Modern messaging software
Freshworks' messaging platform. Multi-channel with AI-powered bots.
Range: Free - $69/agent/mo
Olark
Make customers happy
Simple, focused live chat tool. Great for teams wanting straightforward chat.
Range: $29/seat/mo
Zendesk Chat
Live chat for Zendesk
Live chat integrated with Zendesk Suite. Best for existing Zendesk customers.
Range: $19-115/agent/mo
What is Live Chat Software?
Live chat software enables real-time text-based communication between businesses and website visitors. These tools place a chat widget on your website where visitors can instantly connect with support agents, sales representatives, or AI chatbots. Proactive chat triggers engage visitors based on behavior — time on page, pages visited, cart value, or exit intent. AI chatbots handle common questions automatically, deflecting 30-60% of conversations without human involvement. Routing rules direct conversations to the right team based on the visitors question, page, or segment. Canned responses and knowledge base integration help agents respond quickly and consistently. Conversation history provides context when visitors return. Integration with CRM, helpdesk, and marketing tools creates unified customer profiles. Analytics measure response times, resolution rates, and customer satisfaction to optimize chat operations.
Key Features to Look For
Chat Widget
Customizable chat interface embedded on your website with branding, colors, and positioning options.
AI Chatbot
Automated responses for common questions using AI and knowledge base content, deflecting routine inquiries.
Proactive Triggers
Initiate chat based on visitor behavior like time on page, scroll depth, or exit intent.
Agent Routing
Direct conversations to appropriate teams based on topic, page, visitor segment, or agent availability.
Canned Responses
Pre-written reply templates for common questions that agents can send with one click.
Chat Analytics
Track response times, resolution rates, agent performance, and customer satisfaction scores.
How Much Does This Software Cost?
Frequently Asked Questions
How We Evaluate This Software
VendorPick rankings are based on verified user reviews, transparent pricing data, and feature analysis — never pay-to-play placements. Vendors cannot pay to influence their ranking or placement on our platform.
Our team regularly updates pricing, features, and review data to ensure accuracy. We aggregate reviews from multiple trusted sources and weight recent reviews more heavily to reflect the current state of each product.
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